Technical Support

  Mobile Live Support

Administrator

Mr. Marawan El-Zaher

     From Egypt   :    0103498984
     Other            :    0020103498984
  24/7 Technical Support

Egy2Host Support offers a suite of world-class outsourced technical support services to web hosting companies of all sizes. Choose from a wide range of support options including Help Desk, and Phone support for a complete outsourced solution. Experience the support excellence 250,000 end users world wide do each day!
  Tickets & Live Chat

Tickets Support .. Here

Live Chat .. under construction ...
  MSN Live Messenger Help

Administrator : Admin@Egy2HosT.Com

Support : Support@Egy2HosT.Com

Sales : Sales@Egy2HosT.Com

We provide technical support for web hosting companies looking to outsource their end-user support operations. Our support team currently specializes in:

  • Linux: RedHat, RHEL, CentOS, Fedora

  • BSD: FreeBSD

  • Windows: Server 2000, Server 2003

  • Control Panels: cPanel, Plesk, Helm

All of our support solutions are fully branded and available 24 hours per day, 7 days per week. All support services encompass Level 1 support (defined as no server login required) and Level 2 support (server login required, technician-level services performed, generally localized to one user account); Level 3 support issues will be escalated to your administration team unless we are also providing server administration services for all of your shared hosting servers.
 

Helpdesk / Email / Ticket Support Options :

Per-Ticket Support options

Requirements
Subscription Fee: Free
Co-Requisite Plans: None
Helpdesk: eSupport v2 or v3
Monthly Minimum: All services can be included to meet the monthly minimum, including all licensing, monitoring, administration, or backup plans.
 
Tickets are purchased on a monthly basis. A ticket is defined as containing a response from a Touch Support staff member. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes escalated tickets), a ticket with 20 responses from our team is also counted as one complete ticket.
The chart below describes volume pricing levels; You may purchase any number of monthly support tickets provided that all services purchased meet our monthly minimum.
 
Per-Ticket Support options

Requirements
Subscription Fee: None
Co-Requisite Plans: None
Helpdesk: Kayako eSupport
Monthly Minimum: None
 
In order for us to perform support services on a per-domain schedule, you must choose packages that account for all hosted domains when placing your order. (Please note Add-on and subdomains are not counted, though all reseller/resold domains are counted as resellers certainly contact support more frequently than their shared account counterparts).
 
VPS Support options
All VPS accounts must have a control panel installed in order for us to support them. You must also provide (and update) information on each VPS master server, including access information, IP(s), and hostnames. We will only provide VPS support in tandem with a regular per-ticket support package (rates listed above). For VPS administration (including Level 3 support) rates please visit our vps management page.

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