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Pre-sales questions
Q. Will you place ads on my
site?
A. We will NOT place ads on your site.
Q. Do you allow sites to
advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment
do you accept?
A. Paypal
Q. Are your server's
Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Is tax included with
my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do
you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can
be found
here Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take
to setup my account?
A. Your account will be setup automatically within 15 minutes of
ordering.
Q. Are there any hidden
costs, or setup fees?
A. No
Q. Do you offer telnet
or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our
file manager as well as the ability to setup cron jobs.
Q. Can I password
protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to
get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my
domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us requesting your dns.
Control panel
Q. Do you have a manual for
our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html Q.
Where do I go to login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make
sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will see a place
to manage and add sub-domains.
FTP
Q. Where can I download a
free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me
upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is
the public_html folder.
Q. Why doesn't my ftp
password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
Paths
Q. What is the path to my
users files?
A. The path is /home/username/public_html
Q. What is the local
path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to
curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to
ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to
convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to
sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email
accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for
both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to
check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup
webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire
url from your address bar. You will not login to your cpanel and
create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts
are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create
databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This can be
found at the very bottom of the MySQL page.
Software Versions
Q. What version of php are
you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl
are you using?
A. We are using version 5.6.1.
Q. What version of MySQL
are you using?
A. We are using version 4.0.15
Q. What version of
cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
Billing
Q. How do I get the 30 day
money back?
A. Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in less then
24 hours.
Q. How do I make a
payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop
billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give
you permission to delete my website and all of it's content."
SSL
Q. What is the difference
between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase a
private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the
free shared ssl?
A. We need to activate the shared ssl on each site manually that
will require it.
Q. I'm going to purchase
my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from
us to install it there will be a $30.00 installation fee.
Q. How do I transfer a
ssl?
A. Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier you
purchased it from.
Subdomains
Q. READ THIS BEFORE SETTING
UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use.
MAKE SURE the subdomain name you give it doesn't have a folder
already named that name. If it does the sub will not work.
Example... I want to create the subdomain test.hostgator.com so my
sub name is going to be test. If I already have a folder in my ftp
named test I need to delete it or rename it to something different
before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that
replaces the www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out
of a folder in your main sites ftp.
Q. READ THIS BEFORE
SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to
the server already. So after you change the sites dns you are trying
to add you will need to wait 24-48 hours before attempting to create
your addon domain.
A. There are three fields cpanel asks for when creating an addon
domain.
1. "New Domain Name:" You will put in the newdomain.com do not
put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder
cpanel creates in your main accounts ftp. MAKE SURE that the name
you give it doesn't already have a folder. Example... If you want to
give it the username chris. You cannot have a folder in your account
named chris already. If you do and still try creating the username
for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon
domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your
main sites ftp. Please ignore this! It is a fully functional domain
name. It is only called a subdomain when in fact it is an addon
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